Refund & Cancellation Policy

Clear, fair guidelines regarding service fees, subscriptions, and refund processes.

1. Scope of Policy

This policy applies to paid premium services, counseling fees, digital subscriptions, or partner registrations provided by ONFO Digitalways across its digital platforms.

2. Digital Content & E-Books

Purchases of digital publications (such as The Employment Formula) purchased directly through third-party distribution channels like Amazon Kindle are governed by Amazon's respective refund and cancellation policies.

3. Premium Counseling & Assessment Services

For personalized counseling sessions or specialized assessment packages on MBAway, LearnUp, or TestApp:

  • Cancellation prior to session scheduling: Eligible for a full refund (less payment gateway transaction charges).
  • Cancellation within 24 hours of scheduled session: May be rescheduled at no additional cost or eligible for a 50% partial refund.
  • Completed sessions: Non-refundable once mentorship or evaluation has been delivered.

4. District Partner Fees

Partnership allocations and district onboarding fees are subject to the specific operational agreements signed between ONFO Digitalways and the district franchise partner.

5. How to Request a Refund

To initiate a refund request, please email our finance and support team with your transaction ID, registered email, and reason for refund at:

Email: canappindia@gmail.com
Helpline: +91-8929305515 (Monday to Saturday, 11:00 AM – 5:00 PM)

Verified refund claims are typically processed within 5 to 7 business days to the original payment method.